FRONT OF THE HOUSE (FOH)

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LOCATION: 

11551 Santa Monica Blvd

1250 S. Vermont Ave

4929 S. Sepulveda Blvd

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POSITION OVERVIEW
Ensures company standards are maintained and complies with policies and procedures. Upholds and executes the vision and mission of Mateo’s ice Cream & Fruit bars and assist others in doing the same.

 

ESSENTIAL JOB FUNCTIONS
 • Team player : perform and works well with others (efficient and multitask)
 • Cash Handling (drawer balancing, safe deposits, etc.) is accountable for funds.
 • Assist in training, coaching and development of newly hired Associates.
 • Taste product to ensure quality standards are met.
 • Is the “role-model” for outstanding customer service and overall Associate standards.
 • Ensures cleanliness, health and safety standards are maintained at all times.
 • Other job-related activities as requested by Store Leader.

CORE COMPETENCIES
 • Ability to maintain a fast pace.
 • Ability to problem solve quickly and effectively.
 • Effective customer service skills delivered with a friendly disposition.
 • Ability to handle responsibility.
 • Ability to communicate clearly and concisely.

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS) 

• Food Handler’s Card (If required by local city or county).

• Bilingual: English/ Spanish highly preferred

PHYSICAL REQUIREMENTS
• Continuous (90-100%) Walking, standing, hand use, cash register.
• Frequent (40-50%) Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to
shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm

• grasping, reach above to below shoulder, key board.
• Occasional (10-33%) Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.
 • Seldom (1-10%) Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

NOTES
As an absolute condition of employment, associates are required upon hire, to sign certain confidentiality and non-disclosure agreement(s).
Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). Employee(s) may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).